Effective Date: November 10, 2024
90-Day Match Guarantee
The vast majority of our intended parents are matched within 90 days or sooner. However, this guarantee is contingent upon placing trust in your clinic and adhering to their criteria regarding a surrogate’s medical background. If you have additional criteria beyond your clinic’s requirements (i.e. specific location, number of c-sections, lifestyle etc) the matching process may take longer.
All the clinics we work with follow American Society for Reproductive Medicine (ASRM) guidelines as a minimum, with some having additional criteria beyond ASRM.
Our 90-Day matching process is underpinned by:
- Our positive reputation in the surrogate community.
- Ensuring our surrogate intake numbers are carefully matched to demand from our intended parents
- Our detailed data attribute matching process
- Pre-match psychological support for surrogates and post-match psychological support for surrogates and intended parents
- Thoughtful and caring match engagements
While we cannot completely guarantee that every single journey will start with a match within 90 days, we can guarantee that the entire NewGen team will be striving to achieve the best match in the quickest possible time.
Privacy Policy
Welcome to NewGen Families LLC (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to safeguarding the personal information that you provide to us when using our website, https://newgenfamilies.com, or any services or products offered on or through it. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services. This includes:
- Personal Information: When you register for an account, request information, or use our services, we may collect personal information such as your name, email address, phone number, and other contact information.
- Usage Data: We may automatically collect information on how our website is accessed and used, including IP address, browser type, operating system, pages visited, time and date of visit, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and personalize content.
2. How We Use Your Information
We may use your personal information for purposes such as:
- Providing and Improving Services: To fulfill your requests, manage accounts, and provide customer support.
- Personalizing Experience: To tailor the website and its content to your needs and preferences.
- Communicating with You: To send information about updates, promotions, or changes to our services, provided you have given your consent where required.
- Analyzing Usage: To monitor and improve our website’s performance, understand user preferences, and develop new features and services.
- Ensuring Security: To prevent fraud, maintain the integrity of our website, and protect against misuse of our services.
3. Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties except as described in this Privacy Policy. We may share your information with:
- Service Providers: Third-party vendors who help us operate our website, conduct business, or serve users, who have agreed to keep this information confidential.
- Legal Obligations: We may disclose your information if required by law or in response to valid requests by public authorities, such as a court or government agency.
- Protection of Rights: To protect and defend the rights or property of NewGen Families LLC, our users, or the public, as well as to prevent or investigate possible wrongdoing related to our services.
4. Security of Your Information
We use industry-standard security measures to protect your personal information. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request access to your personal information held by us.
- Correction: You can ask us to correct any inaccuracies in your personal information.
- Deletion: You can request the deletion of your personal information, subject to legal obligations.
- Objection: You can object to the processing of your personal information in certain cases.
To exercise these rights, please contact us at info@newgenfamilies.com.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide a more personalized experience. You can control your cookie settings through your browser. However, disabling cookies may impact your experience on our website.
7. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the updated effective date. We recommend reviewing this policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, our privacy practices, or 90-Day Match Policy, please contact us at:
NewGen Families
1180 N Town Centre Drive, Suite 100
Las Vegas, NV 89144
info@newgenfamilies.com
